About PHDD

Q1: Can it be used on the PS5 and Xbox Series X/S?

A: Yes. However, due to restrictions imposed by game developers, PS5 and Xbox Series X/S games cannot be run directly from the hard drive. PS4 and Xbox One/360 games, on the other hand, can be run directly on PS5 and Xbox Series X/S consoles.

Q2: What do I need to do when using this device with a gaming console for the first time?

A: When connecting the hard drive to a gaming console for the first time, you must format it before use. Please refer to the product manual or visit the Amazon product page to watch the setup video.

Q3: Why can’t I connect my hard drive after plugging it into my computer?

A: First, check that the connector is fully inserted, then check if the blue indicator light on the hard drive is lit. If it is lit, try updating the hard drive partition. Please search online for detailed instructions.

Q4: Why is my hard drive’s read/write speed so slow?

A: Hard drive read/write speeds may vary depending on the host device, interface, usage conditions, and other factors. For optimal performance, always use a USB 3.2 Gen 1x1 interface or higher.

Q5: Why does the actual capacity of my hard drive differ from the rated capacity?

A: Different operating systems calculate hard drive capacity differently from how manufacturers do. For example, Windows uses binary calculations (1TB = 1024GB). In Windows:
2TB > 1862GB, 1TB > 931GB, 750GB > 698GB, 500GB > 465GB